The Making of a New Supervisor in One Day (1 day)

The Making of a New Supervisor in One Day (1 day)

Public Workshops: Cantonese with English Workbook

In-house Workshops: 社內培訓可選用粵語普通話授課


This practical program aims to prepare all new team leaders on your new roles as a manager/supervisor. You will learn how to handle various situations on what you expect, what others expect of you and what you did not expect.

The learning sessions will cover three sessions, namely A, B and C comprises of A – Anticipating, Adapting and Approaching, B – to Be or not to BE and C – Command, Collaborate and Coordinate. You will also learn concepts from Chinese philosopher Laozi and historical cases of Chinese dynasties, Hong Kong and Asia management cases.

What our Participants say:

"Very useful and concrete Must join!"

... Alice Wong, Asia Airfreight Terminal
The Making of a New Supervisor in One Day

"A very useful new supervisor lessons focusing on communication skills with boss and colleagues"

... Pang Kam Ho, Eternity Commerce Limited
The Making of a New Supervisor in One Day


Newly promoted team leaders, supervisors and team heads will benefit from this workshop

What You Will Cover
  1. Anticipate, Adapt and Approach
    • Sharing of experience – the real world of management
      [Participants will share real-life cases and challenges faced as a new supervisor and attain Chinese strategies and solutions to handle the situations in a better manner]
    • Anticipating and adapting to the life of a new supervisor
      [Learn how to behave, social, get help and work with their new peers at a higher level]
    • Approaching your new role – knowledge and skills you need
      [Find out how you can learn quickly and apply the skills effectively at work – looking broader and beyond the job title]
  2. To Be or not to BE
    • To Be or not to BE
      [Question no. 1 ~ Are you ready? Find out when you can change and how to change to obtain optimal results]
    • Handling performance issues

      [How to give negative feedback and obtain positive response]

      [Getting results from the new generation and old “seafood”]

    • Handling staff conflict
      [Identify the many sides of conflict and conflict-handling in a constructive manner]
    • Handling target beyond you
      [Balancing between your eagerness to perform vs you and your team’s readiness to perform and learn how to reject in a supportive and accommodating manner]
  3. Command, Collaborate or Coordinate
    • When to command
      [Command when you need to and how to criticise with least damage]
    • Who to collaborate with
      [Differentiate the relationship you build and expand your allies]
    • Going back to your “coordinate” role
      [Why Coordinate - your ultimate role in the organisation]
About the Facilitator

Audrey Loh has more than 15 years of managerial experience in sales, marketing and customer service with multi-national companies in the Asia Pacific region. Prior to her current role, she is a marketing director at Motorola where she manages many teams and often has to use her communication and interpersonal skills. She has facilitated many communication workshops for participants from organisations in Greater China including A-Tex Asia, AXA, CITIC Telecom International, CLP Power, Collinson International, Columbia Sportswear, ECCO, Epson, Galaxy Entertainment Group, Gammon Construction, Havi Freight Management, Hayco, Hilti, International SOS, Kimberly-Clark, Legal Aid Department, Leo Burnett, LSG Lufthansa, Mandatory Provident Fund Schemes Authority, OSRAM Asia Pacific, Pacific Basin Shipping, Pentland Asia, Power Assets, PrimeCredit, SML Group, Spin Master Toys Far East, Swire Coca-Cola, Techland Computer Systems, The Dairy Farm, The Hong Kong Mortgage Corporation, The Jardine Engineering Corporation, The Peninsula, The Swatch Group and others.  Audrey is also a Leading CEO Communications Coach for senior executives.

WorldBridge Training Centre, 160 Lockhart Road, 1902 Yue Xiu Building (1 min walk from Wanchai MTR A1 Exit)
9:00am - 5:00pm
Complimentary lunch and refreshments
HK$2,600 per participant. SPECIAL discounted price of HK$2,380 per participant for enrolment one month before date of workshop or for groups of two or more