5 JAN
13 MAR
9 MAY
4 JUL
5 SEP
15 NOV

Public Workshops: Cantonese with English Workbook
In-house Workshops: 社內培訓可選用粵語或普通話授課
Introduction

Business executives spend more than 50% of their working time convincing and negotiating with internal working partners everyday. Thus, having the ability to influence people efficiently and effectively is extremely important for you to achieve working goals while at the same time maintain the relationship. This workshop will help you re-look at the way you Ask, Listen, Observe, Talk and stay Silent. Through different practises, it helps you to convince others more effectively and efficiently by assessing your audience and influencing them from different levels. It polishes the way you talk and your expressions as well as your listening, persuasion and people skills. You will improve on your strengths and correct weaknesses in communication, thereby achieving success for your company, team and yourself.



What our Participants say:

"Interesting topic, can improve communication internally and externally "

... Carrie Wang, Pentland Asia,
"Influencing and Working with Internal Business Associates Successfully" Workshop for Pentland Asia Limited

"A stimulating workshop that provides us with the foundation to deal with internal customers in a more sophisticated manner "

... Nicole Cheung, CLP Holdings Limited,
Influencing and Working with
Internal Business Associates Successfully

"A workshop that will make you rethink your personal style and interacting skills"

... Cheung Wai Ping, Joe,
ING life Insurance Co (Bermuda) Ltd
"Influencing & Working with Internal Working Partners Successfully" Workshop for ING Life Insurance
Target

Non-managerial staff who wish to improve their influencing and communication skills at work


What You Will Cover
  1. Role-play I – identify different communication behaviour
  2. Developing ways to handle difficult people
  3. Role-play II – listen to your peers and discuss the hidden message
  4. Asking the right question to understand them better
  5. How to build rapport and a trusting working relationship with your peer
  6. Talking to your bosses, peers, customers and suppliers
  7. Handling reluctant working partners’ objections
  8. What to say and how to say it
  9. Watch out on your choice of words, tone and expression
  10. Role-play III – getting your point across and getting to the ‘yes’ answer
About the facilitator

Audrey Loh qualified as a sales and marketing professional with more than 10-year experience in sales, marketing, customer service and management with multi-national companies in the Asia Pacific region. Prior to her present role, she was a Marketing Director in Motorola. Currently, she specialises in conducting management development programs in Hong Kong, Taiwan and China. Her presentation, negotiation, customer service and communication skills training programs have received excellent results and comments from participants. Audrey has facilitated many successful workshops for AIA, adidas-Salomon, BAT, BAX Global, Beckman Coulter, CLP Power, Chanel, Daimler (participants from China, Korea, Japan, Singapore, Thailand), Hong Kong Government Departments (Hongkong Post, 1823 hotline, Lands Registry, Logistics Department, Electrical and Mechanical Services Department, OFTA, Civil Service Training and Development Institute), Hewlett-Packard, HKTDC, Invesco, KCRC, Maersk Shipping, Peninsula Hotel, STAR TV, SUNDAY, Sun Hung Kai Properties, Taikoo Motors Thomson Reuters, and many others. She is also a certified instructor for American Management Association, Motorola University, Dun & Bradstreet, Wilson Learning and PA Consulting. She is fluent in English, Mandarin, Japanese, Cantonese and many other Chinese dialects.



WorldBridge Training Centre, 200 Lockhart Road, 13/F Tung Sun Commercial Centre (3 mins walk from Wanchai MTR)
9:00am to 5:00pm Lunch and
two teas included 		HK$2,199
per participant 		Discounted price of HK$1,999 per participant for enrolment one month before date of workshop or for groups of two or more