9-10 JAN
20-21 MAR
3-4 MAY
30-31 JUL
6-7 SEP
29-30 NOV

Public Workshops: Cantonese with English Workbook

Introduction

Many managers might find themselves being less authoritative at work. Instead, they are using more persuasive and motivational skills to get work done. This workshop aims to share communication and influencing skills to help managers achieve business goals through real ACTIONS. You will learn how to A-Anticipate, C-Communicate, T-Tune, I-Interact, O-Observe and N-Nisten during the two-day workshop. The skills learned will enable you to manage working relationships to maximise winning situations for everyone. The role-play sessions will provide practical skills that you can apply immediately at work. And you can also explore how your communication behaviour will influence the attitude of your peers and how you can work more effectively with them.
 



What our Participants say:

"Entertaining and not a moment of dullness. There were lots of cases to role play and understand the concepts taught. Lots of real-life cases mentioned as well."

... Chan Fung Ling, HSBC Investments (Hong Kong) Ltd
Communication and Interpersonal Skills
for ACTION Managers
Target

Managers who wish to improve their communication and influencing skills at work


What You Will Cover
  1. What is an ACTION manager
  2. Self-review: where are you now and what is missing?
  3. Two types of influencing strategy - pull and push
  4. Anticipating reaction before influencing
  5. Identify and overcome communication barriers
  6. Summarising and elaborating on spoken and written information
  7. Making people work for you
  8. How to say No when you need to
  9. Dealing with reluctant working partners
  10. Practising my observation skills
  11. What is active listening and how to do it
  12. Role-play exercises and feedback sessions
About the facilitator

Audrey Loh has more than 10 years of managerial experience in sales, marketing and customer service with multi-national companies in the Asia Pacific region. Prior to her current role, she is a marketing director at Motorola where she manages large teams and often has to use her communication and interpersonal skills. She has facilitated many communication workshops for participants from organisations in Greater China including Accenture, Bristol-Myers Squibb, British American Tobacco, CLP Power, The Dairy Farm, Hong Kong Trade Development Council, HSBC Asset Management, Invesco, JF Asset Management, Jones Lang Lasalle, Lands Department, L'Oreal, Nortel Networks, Pfizer Corporation, Ricoh, Shell, Sprint, Thomson Reuters, Woolworths Group, YWCA and others.



WorldBridge Training Centre, 200 Lockhart Road, 13/F Tung Sun Commercial Centre (3 mins walk from Wanchai MTR)
9:00am to 5:00pm Lunch and
two teas included 		HK$3,990
per participant 		Discounted price of HK$3,690 per participant for enrolment one month before date of workshop or for groups of two or more