5-6 JAN
12-13 MAR
17-18 MAY
9-10 JUL
17-18 SEP
1-2 NOV

Public Workshops: Cantonese with English Workbook
In-house Workshops: 社內培訓可選用英語、粵語或普通話授課
Introduction

This popular workshop helps supervisors or managers retain employee talent and commitment through immediately applicable and powerful skills in performance management. You will learn to spot quality in every individual, groom their strengths, give positive feedback, increase productivity and get results from your team. You will also examine coaching and performance correction techniques for improving staff performance. Through a powerful positive feedback process, you will learn to solicit staff's perception of their performance and get them to accept responsibility for any mutually agreed improvements.
 



What our Participants say:

"High quality courses as Ms Jean Ng is very good in both practical and theoretical cases. I will highly recommend it to my peers."

... Lam Wai Hung, CLP Power Hong Kong Ltd
Basic Management Leadership

"The theory in the workshop is what I have heard before but now I can really link them to the real life and my work through a lot of experience sharing."

... Gary Chan, Hilti (Hong Kong) Ltd
Basic Management Leadership

"If you don't want to get too many monkeys on your back, come and understand it "

... Vincent Lam, SML (Hong Kong) Limited
"Managerial Leadership Workshop" for SML (Hong Kong) Limited
Target

New managers or supervisors with supervisory responsibilities will benefit from this workshop. Also excellent for experienced managers who need to improve on people management skills


What You Will Cover
  1. Your role as a manager
  2. Managing the transition from staff to management
  3. Working with management effectively
  4. Four leadership styles
  5. Motivating your staff
  6. Coaching - Bringing the best out of your staff
  7. Correcting performance problems
  8. Getting trust and commitment from your team
  9. Delegating effectively
About the facilitator

Jean was the Motorola director managing CompuServe.com, which is the world's most extensive portal and Internet service. She holds the record for bringing the first .com company to profit in Hong Kong. Before her promotion to general management, she was in charge of customer service, sales and marketing. Besides Motorola and CompuServe, she has also worked with Sime Darby, PricewaterhouseCoopers and Duty Free Shoppers in accounting and auditing. Jean is a certified public accountant and qualified marketer. She has trained participants from Boston Scientific, CLP Power, Cummins, Ericsson (China), G2000 (Apparel), HK Arts Development Council, HKUST, Hong Kong Trade Development Council, Intellectual Property Department, Invesco Asia, JP Morgan Chase, Lands Department, LSG Lufthansa Service, Mercedes-Benz, Ricoh, Robert Bosch, Shell, Swarovski, The Dairy Farm Co, The Hong Kong Polytechnic University, The Jockey Club Kau Sai Chau Public Golf Course, The Land Registry, The Open University of Hong Kong, Thomson Reuters, TVB Publication, Unilever, Woolworths Group, Wyeth, Yusen Air & Sea Service (HK) Ltd and many other companies. She is a certified trainer for Achieve Global, American Management Association, Dun & Bradstreet, PA Consulting and Wilson Learning.



WorldBridge Training Centre, 200 Lockhart Road, 13/F Tung Sun Commercial Centre (3 mins walk from Wanchai MTR)
9:00am to 5:00pm Lunch and
two teas included 		HK$3,990
per participant 		Discounted price of HK$3,690 per participant for enrolment one month before date of workshop or for groups of two or more