9-10 FEB
14-15 MAY
9-10 JUL
27-28 SEP
5-6 NOV

Public Workshops: English with English Workbook
In-house Workshops: 社內培訓可選用英語授課
Introduction
 
This practical workshop helps you to manage disputes and disagreements positively and proactively, rather than reacting to conflict on a purely emotional level. You will learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives. You will practise effective methods of intervention and conflict management techniques to gain the co-operation and collaboration among your teammates. 



What our Participants say:

"The exercises are very practical and are able to illustrate the skills of managing conflicts clearly"

... To Chung Yin, Thomas, Environmental Protection Department
Resolving Team Conflicts to Build a Winning Team

"I like the concept of TEAM for conflict and the concepts of 6A for the manager to handle the conflict"

... Money Lo, DHL Global Forwarding (HK) Ltd
Resolving Team Conflicts to Build a Winning Team

"Dr Fong has a unique, interesting way of teaching, which is very much appreciated. Fun way of learning about "conflict", basically helps in stress control!"

... Preetika Mehrotra, Bernhard Schulte Shipmanagement (HK) Ltd
Resolving Team Conflicts to Build a Winning Team
Target

Supervisors and managers who want to expand their conflict management skills, understand the emotions and behaviours of others when addressing conflict and find productive ways to resolve conflict


What You Will Cover
  1. Techniques for using conflict to increase cohesion
  2. Working with an unwillingness to resolve
  3. Value differences - the MBTI exercise
  4. Listening when under verbal attack
  5. The four stages of mediation
  6. Resolve turf and power conflicts
  7. Setting boundaries in organisational citizenship
  8. Collaborative problem solving
  9. Rebuilding relationships
  10. Listening and acknowledging feelings
  11. Role plays and constructive feedback
About the facilitator

Dr. Fong is a registered Consultant Psychologist with the prestigious American Psychological Association. He has over 10 years of experience in Organizational Psychology and Development. He is currently a Senior Clinical Associate with the Raffles Hospital Medical Group. Highly experienced as a Leadership Development Consultant and Personal Coach, he has worked with many leaders in Singapore, Thailand, Malaysia, Philippines and Japan. Dr. Fong has taught many participants from AT&T, American Academic Alliance, Australian College of Applied Psychology, Association of Certified Chartered Accountants of Singapore, Cathay Pacific, Citibank, Colorado State University, Crowne Plaza Hotel, Emirates Air, Executive Counselling and Training Academy, Federal Express, InterContinental Hotel, IPS Australia, Mahidol University of Thailand, Ministry of Education Singapore, Mount Elizabeth Hospital Medical Group, Oracle, Raffles Hospital Medical Group, Singapore Human Resource Institute, Singapore Police Force, Singapore Prison Services, University of the Philippines, University of Southern Queensland and many others.



WorldBridge Training Centre, 200 Lockhart Road, 13/F Tung Sun Commercial Centre (3 mins walk from Wanchai MTR)
9:00am to 5:00pm Lunch and
two teas included 		HK$3,990
per participant 		Discounted price of HK$3,690 per participant for enrolment one month before date of workshop or for groups of two or more