8-9 FEB
9-10 MAY
16-17 JUL
10-11 SEP
7-8 NOV

Public Workshops: English with English Workbook
In-house Workshops: 社內培訓可選用英語授課
Introduction

Are you facing a hostile environment? Do you have to justify the existence of your team? Are your customers demanding more and more? Yes? Then, join this excellent workshop that will equip you with tools to engage your team and create opportunities for them to come up with creative solutions to daily work problems. You will learn to systematically review your work processes to improve productivity and sales revenue. Through real–life examples, you will get simple techniques to get your team members to work effectively together and thus, enhance their value.



What our Participants say:

"The tools introduced are very practical. Participants can make use of them in their work. The facilitator is knowledgeable as well"

... Lau Siu For, Ernest,
Office of the Government Chief Information Officier
Tools for Continuous Business Improvment

"I will highly recommend it to my friend who works at the supervisory level"

... Grace Chiu, Ricoh Hong Kong Limited
Tools for Continuous Business Improvment

"It is very useful and practical. Teaches you how to collect data and analyse your current causes of problems and how to define the root causes that are most difficult to find."

... Mak Oi Yu, Susan, Renesas Technology HK Ltd
Tools for Continuous Business Improvment
Target

Supervisors and managers who wish to improve team spirit and help their teams to work better together


What You Will Cover
  1. The Value Perspective as seen by your customers
  2. Fire-fighting or fire-prevention – Strategic cost
  3. What is the Cost of Quality
  4. Achieving defect-free service delivery
  5. Success factors for team co-operation - practical tips and insights
  6. Tools to Focus Your Improvements Efforts
    · Balanced scorecard
    · Voice of the customer (VoC)
    · Critical-to-quality (CTQ) measures
    · Tree diagram
  7. Tools to Improve Speed, Quality and Cost (SQC)
    · Business process flowchart
    · Activity network diagram
    · Check sheets
    · Line graph
    · Pareto chart
    · Problem statement
    · Cause & effect diagram
    · The 5 WHYs
    · Affinity diagram
    · Countermeasures form
    · Failure model effect analysis (FMEA)
  8. Tools To Sustain The Improvements
    · Deployment flowchart
    · Control charts
  9. Tools To Continuously Renew
About the facilitator

Mr Soon has over 26 years of experience in quality, sales, marketing, business development and general management. He is now the managing director of a company that supplies digital imaging tools to the healthcare industry. While at Thomson-CSF Services Industrie, he was the quality manager responsible for successfully getting the ISO 9002 certification and the Civil Aviation Authority's certification as an approved testing house. He conducted quality audits on suppliers for the approved vendor list. He was also the lead in resolving quality issues with customers. Because of the successes attained, he was promoted to commercial manager and then, managing director. He has taught participants from Singapore Police Force, Airport Authority, Chevron, CLP Power, Coface, DHL Exel, Drainage Services Department, EC Harris, Hong Kong Police Force, International SOS, Invesco, Nokia, Office of the Govt Chief Information Officer, Ricoh, Sprint, Standard Chartered Bank, Vocational Training Council, Water Supplies Department and many others



WorldBridge Training Centre, 200 Lockhart Road, 13/F Tung Sun Commercial Centre (3 mins walk from Wanchai MTR)
9:00am to 5:00pm Lunch and
two teas included 		HK$3,990
per participant 		Discounted price of HK$3,690 per participant for enrolment one month before date of workshop or for groups of two or more