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6 JAN |
23 MAR |
3 MAY |
6 JUL |
18 SEP |
29 NOV |
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 Public Workshops: English/Cantonese with English Workbook
In-house Workshops: 社內培訓可選用英語、粵語或普通話授課
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Introduction |
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Your company can have the most wonderful business image strategy. However, that first phone call or encounter with you can make or break this positive public image. Through this practical and interactive workshop, you can increase your confidence to converse more fluently with English–speaking callers or visitors. Equip yourself with 100 English phrases for telephone, face–to–face and social situations. Learn the appropriate structure and choice of words to ensure that the right message is conveyed and received.
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What our Participants say: |
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"I like the:
- Explanation - the trainer explained the cases very clearly
- Material - enough for the workshop; with more written examples for reference
- Trainer - good presentation"
... Polly Chiu, Pentland Asia
Quick Steps to Better Spoken English for Supporting Staff |
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"Very good. Thank you!"
... Caroline Ngai, Global Institute For Tomorrow Ltd
Quick Steps to Better Spoken English for Supporting Staff
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"Joyful atmosphere"
... Cecilia Wong, Crump & Co
Quick Steps to Better Spoken English for Supporting Staff
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Target |
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Receptionists, secretaries, personal assistants and support staff who have to interact with foreign visitors or callers.
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What You Will Cover |
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Role-plays, discussions and drills on:
- Meeting, Greeting and Parting
· Expressions of greeting for new and old business acquaintances
· Making an introduction
· Saying goodbye politely
- Taking Telephone Calls
· Taking messages
· Putting the caller on hold
· Wrong number
· Answering simple enquiries
- Simple Social Conversations
· Giving information, direction and instructions
· Taking care of your visitors
· Offering assistance
- Challenging Conversations
· Hard-to-understand accent
· Handling unfriendly calls
- 100 Frequently-Used English Phrases at Work
· A useful handbook for reference
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About the facilitator |
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Heni has a strong public relations and marketing background with over 10 years working experience in the service industry. She was an Assistant Public Relations Manager for Grand Stanford Harbour View Hotel. She was also the Assistant Manager Event Marketing for Cathay Pacific Airways Ltd where she was responsible for press releases and worldwide corporate sponsorship programmes. She is now working as an International Assignment Specialist at a large international relocation company where she handles expatriate relocations into the Asia Pacific region. She has trained participants from Citibank, Civil Engineering and Development Department, Civil Service Bureau, CLP Power, Electrical & Mechanical Services Department, HK Exchanges & Clearing, Hong Kong Housing Society, Hong Kong Monetary Authority, Hongkong Post, HSBC Global Asset Management, Lands Department, Langham Hotels, Nokia, Office of the Government Chief Information Officer, Office of the Telecommunications Authority, Standard Chartered Bank, The Hong Kong Polytechnic University, Tung Wah Group of Hospital and other organisations. She is fluent in English and Cantonese.
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 WorldBridge Training Centre, 200 Lockhart Road, 13/F Tung Sun Commercial Centre (3 mins walk from Wanchai MTR)
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9:00am to 12:30pm |
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Refreshments included |
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HK$1,190
per participant |
Discounted price of HK$990 per participant for enrolment one month before date of workshop or for groups of two or more |
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